Shipping policy

SERJ Shipping Policy

Welcome to SERJ! We’re thrilled to bring you our high-quality silicone rings and adventure accessories. Below, you’ll find all the details you need about our shipping policy for both domestic and international orders.

Domestic Shipping (Within New Zealand)

  • Processing Time:
    Orders are processed and shipped within 1-3 business days.

  • Shipping Costs:

    • Standard Shipping: Calculated at checkout (free for orders over $100.00 NZD).
    • Express Shipping: Calculated at checkout (delivery within 1-2 business days).

  • Delivery Time:
    Standard delivery typically takes 2-5 business days depending on your location. Rural areas may take an additional 1-2 days.

  • Carrier:
    All domestic orders are shipped via NZ Post.

International Shipping ( Currently not available ) 

Once we open our doors to our international customers please refer to the following:

  • Processing Time:
    International orders are processed and shipped within 2-4 business days.

  • Shipping Costs:

    • Standard International Shipping: Free for orders over $100.00 NZD.
    • Express Shipping calculated at checkout.

  • Delivery Time:
    Delivery times vary by location:

    • Australia: 7-10 business days.
    • USA, Canada, UK, and Europe: 10-15 business days.
    • Rest of the World: 15-20 business days.

  • Customs and Import Duties:
    Import duties, taxes, and other charges are the responsibility of the recipient. Please check your country’s policies before placing an order.

  • Carrier:
    We partner with reliable international shipping providers DHL Express to ensure secure and timely delivery.

Additional Information

  • Order Tracking:
    Once your order is shipped, you will receive an email with tracking details to monitor your delivery status.

  • Undeliverable Packages:
    If a package is returned to us due to an incorrect address or failure to collect, you may be responsible for additional shipping fees to resend the item.

  • Lost or Damaged Packages:
    SERJ takes great care to ensure your order arrives safely. If your package is lost or damaged during transit, please contact us at info@serj.co.nz with your order details, and we’ll assist you in resolving the issue.

Thank you for choosing SERJ! If you have any questions about our shipping policy or need further assistance, feel free to reach out to us at info@serj.co.nz.

SERJ